Warranty & Delivery
Everything you need to know about buying with confidence from Ideo.lk.
Full Manufacturer Warranty
Every product is backed by the brand's original warranty — typically 1 year on appliances and up to 10 years on AC compressors. Ideo.lk facilitates all warranty claims on your behalf.
Islandwide Delivery
We deliver to all 25 districts of Sri Lanka. Free delivery within Colombo district on selected items. Standard delivery 2–5 working days.
Professional Installation
Trained technicians install your air conditioner, washing machine or large appliance. Installation can be added during checkout or arranged separately.
7-Day After-Sales Support
Our care team is available 7 days a week to help with setup, troubleshooting and service requests.
Delivery Charges (Approximate)
| Area | Estimated Time | Charge |
|---|---|---|
| Colombo (1–15) | 1–2 days | Free on selected items |
| Western Province | 2–3 days | From LKR 1,500 |
| Other districts | 3–5 days | From LKR 2,500 |
| Hill country / North | 4–6 days | From LKR 3,500 |
Exact delivery cost is confirmed during checkout based on your address and product size.
Returns Policy
- Manufacturing defects: free replacement within 7 days of delivery.
- Wrong item delivered: full replacement with no charge.
- Change of mind: not accepted on opened appliances (Sri Lanka standard).
- All claims require original invoice and original packaging.